Policies

Hi! I'm so glad you're here.

SHIPPING & RETURNS

We are not responsible for your order if it gets lost in the mail, stolen, damaged, etc. Once the package leaves our hands at the post office, there is nothing more we can do about a refund/damages. We are working on getting shipping insurance widely available to all our customers. 

We do NOT do refunds, exchanges, or returns for any pieces. Custom order refunds are not up for negotiation, as we spent time & supplies on a specific piece for you. 

Long delivery or wait times do not warrant a refund. Please communicate with us directly about the issue and we will do what we can to get you an accurate delivery date.

MADE TO ORDER ITEMS

Current turn around time is about a month on items that are made to order. *Updated December 10th, 2022.*

DISCLAIMERS

GEODES DO NOT COME WITH MOUNTING.

All pieces are done on my choice of canvas unless you specify what you’re wanting. Most of my geodes over 16x20 inch are done on 1/8 inch of treated plywood. They do not come with mounting brackets but are available for $3 each. (small pieces need one & bigger pieces need two) The rest of my pieces are done on stretched canvas or canvas panels.

If I have your finished piece for over two weeks without a response or a date for pickup/meet, I will keep it & auction it off, assuming you no longer want it. You then will be able to reorder your piece again for 50% off.